Abschnitt 4.2 - 4.2 Complaints and Appeals, Conciliation Procedure
The Testing and Certification Body accepts complaints concerning the way in which it works and appeals against decisions, examines and assesses such complaints, and takes appropriate measures if necessary.
In case of disputes arising from the work of the Testing and Certification Body, either contracting party may have recourse to the conciliation board through the secretariat of DGUV Test, Alte Heerstraße 111, 53757 Sankt Augustin, Germany.
The conciliation board is composed of the head of the DGUV Test secretariat as well as two additional members and two alternate members elected by the DGUV Test Steering Committee. The conciliation board is chaired by the head of the DGUV Test secretariat. The members are subject to a confidentiality obligation in the cases processed. If the impartiality of a member is called into question, he/she shall be replaced by a substitute.
The conciliation board shall examine the case. To this end it may request documents from the Testing and Certification Body and, if necessary, hold a hearing.
After completion of the conciliation deliberations, the conciliation board shall submit a conciliation proposal to the Parties.
The conciliation proposal may be accepted or rejected by either contracting party.