DGUV Grundsatz 300-004 - Rules of Procedure for Testing and Certification carrie...

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Abschnitt 18, 18 Complaints and Appeals, Conciliation Proces...
Abschnitt 18
Rules of Procedure for Testing and Certification carried out by Testing and Certification Bodies in DGUV Test (DGUV Grundsatz 300-004)
Titel: Rules of Procedure for Testing and Certification carried out by Testing and Certification Bodies in DGUV Test (DGUV Grundsatz 300-004)
Normgeber: Bund
Amtliche Abkürzung: DGUV Grundsatz 300-004
Gliederungs-Nr.: [keine Angabe]
Normtyp: Satzung

Abschnitt 18 – 18 Complaints and Appeals, Conciliation Process

The Testing and Certification Body accepts complaints concerning the way in which they work and appeals concerning decisions, examines and assesses these, and takes appropriate measures if necessary.

In disputes arising from the activities of the Testing and Certification Body, any contracting Party may call the conciliation board of through the DGUV Test Secretariat, Alte Heerstraße 111, 53757 Sankt Augustin, Germany.

The conciliation board shall be composed of the head of the DGUV Test Secretariat as well as two additional members and two alternate members, elected by the DGUV Test Steering Committee. The conciliation board is managed by the head of the DGUV Test Secretariat. The members are obliged to confidentiality in the cases processed. If the impartiality of a member is called into question, the member shall be replaced by a representative.

The conciliation board shall examine the case. It can request documents from the Testing and Certification Body and hold a hearing if necessary.

After the closing of conciliation, the conciliation board shall submit a settlement proposal to the Parties.

The conciliation proposal may be accepted or rejected by any Party.